Frequently Asked Questions | Student Accounts
What is a student account?
A student account is a record of your costs to attend school. It is used to charge your student fees such as tuition, campus life fee, room and board, and some approved miscellaneous fees. Your financial aid and any payments made will also be applied.
How can I obtain information regarding my student account balances?
There are two ways to get information regarding your student account:
- on-line through WaveNet.
- by contacting the Office of Student Accounts or OneStop in person, by phone or e-mail.
Be prepared to submit the following personal information in order to get a response: your Student ID Number or your User ID and Password (for WaveNet only)
What is Guest Access?
Please see the following information regarding Guest Access.
Where can I get info regarding my loan balances/fees?
- Call the Seaver College Office of Student Financial Assistance at (310)506-4301.
Where can I get info regarding other charges?
- Room and Board Charges- contact the Housing and Residence Life Office at (310) 506-7586.
- Health Charges- contact the Health Services Office at (310) 506-4316.
- Insurance Coverage-contact AHP Academic Health Plans at (855) 825-3983.
- Parking Fines- contact Public Safety at (310) 506-4700.
- Library Fines- contact the Library at (310) 506-4786.
What address will my Statement of Account be mailed to?
The student account may be accessed through WaveNet. Students may authorize "guests" (such as parents, grandparents, spouse, assistant, employer, etc.) to access their student account information. Individuals that are designated by the student will use the Guest Access feature to access the student's account information or to make a payment toward the student's account balance via WaveNet, the University's online community.
What type of expenses/fees can be charged to my student account?
Generally, the tuition and Campus Life fee. If you live on campus, the room & board will be added to your account. If you receive parking fines, library fines, and or health fees and student insurance charges, they may also show on your student account.
What shall I do if my Statement of Account is wrong?
Contact the Office of Student Accounts immediately. We may need to adjust your account or contact another office for further assistance.
How can I request a refund?
Refunds from federal aid will be processed automatically at the start of each term. You do not need to do anything other than make sure you have a valid eRefund account set up about two weeks prior to the start of the term.
In order to expedite the process, we ask that you do not call the office regarding the status of your refund during the following times of the term: the week prior to the start of the term or the first two weeks of the term.
Students may check their WaveNet account to see when the refund has been processed. It will show up in the "Refund" column under the Account Activity. Once on the student account, the funds will be released to the banks (for those with an eRefund) at the close of business the following day. It then takes generally 3-7 business days for the bank to deposit the funds into the bank account designated on the eRefund.
For refund requests on any other credit balance throughout the semester, students may contact the Office of Student Accounts by phone at (310) 506-8000 or using their Pepperdine email account, send an email to SeaverSA@pepperdine.edu. All requests for refunds must come from the student.
When do I get my Statement of Account? When are the payments due?
The online student account services as the official student "bill". The account will be updated automatically with every charge or credit posted to the student account. By accessing WaveNet and the FINANCES section, you can view the account activity which includes all charges, credits, and refunds issued. You can also view the amounts due and due dates through the Charges Due link, and the pending financial aid under the Pending Aid link. Students are responsible for viewing their student account online, for noting the account balances due, and for making the appropriate arrangements for Student Accounts to receive payment by the due date/s.
The following notification emails are sent to the student's Pepperdine email address as well as any guest with access to Billing Reminder Emails. It will go to the email address set up on their guest account.
- New Activity Notification Email: sent once a week (generally Monday nights) if there have been any new charges or payments made to the account since the prior week.
- Due Date Reminder Email: send out 5 days prior to a balance being due.
- Overdue Reminder Email: sent out 1 day after a due date when no payment was received on the account.
Payments for the term are due the first business day after add/drop.
For the Fall term, the due date is September 7, 2021.
What are the late payment penalties?
Finance charges will accrue daily on any past due balances at a rate of .027%.
What happens if I am not able to pay?
Please contact the Office of Student Accounts to let us know what your situation is and we will try to work with you. This will not necessarily waive finance charges and registration/transcript requests may be placed on hold until your account is up to date. Accounts with past due balances after the term ends may be turned over to the Account Resolution Department.
What payment plans/options are available?
At the beginning of each Fall and Spring term the student must choose a payment option. If no option is chosen by the first day of the term, you will be assigned to the Simple Payment Option.
Payment options may be chosen by the student online (from Aug 15 to the first day of the term for Fall and from Dec 15 to the first day of the term for Spring) through WaveNet. Go to FINANCES and the Payment Plan link to choose the Two or Three Payment Plan option. It may take 24-48 hours for your student account to update after submitting your choice. Parents with guest access may also make the request by using the email set up on their guest access account to email: SeaverSA@pepperdine.edu. The request must include: which option Two or Three Payment Plan, student's name and University issued ID number.
Please note: The Two and Three Payment Options are not available for the Summer sessions.
Simple Payment: the entire amount for the semester is due on the first business day after the add/drop period.
Two Payment Option: Tuition + room/board charges, less any aid, are divided into two payments. A $25 service charge, per term, will be applied to your account and is due with the first payment. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first business day after the add/drop period. The second payment is due 30 calendar days after the first due date.
Three Payment Option: Tuition + room/board charges, less any aid, are divided into three payments. A $50 service charge, per term, will be applied to your account and is due with the first payment. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first business day after the add/drop period. The second payment is due 30 calendar days after the first due date and the third payment is due 60 calendar days after the first due date.
If your account had previously been with Account Resolution or Student Account Collections and is now paid off, you will not be eligible for a payment plan and will be required to pay for each future term prior to being allowed to register for that term.If using financial aid to pay for the term, all paperwork must be completed and received by Pepperdine's Financial Assistance Office and any loans must be guaranteed before we will be able to count that aid toward the courses you plan to enroll in.
How can I pay from a country other than the US?
You may pay in cash (U.S. dollars), check or electronic check also known as an eCheck (through a U.S. bank in U.S. dollars) or you may choose to make a wire payment. You can also pay using currency or US Dollars from your country through Flywire. This can be accessed through your WaveNet account under the "Make A Payment" button. Please contact the Office of Student Accounts at 310-506-8000 or email@example.com for the information necessary to make a domestic wire payment or if you need additional assistance.
How can I request an address/phone number change?
You may make the changes online through WaveNet.
What happens if I drop/add a class?
Most students should be able to add/drop online through the end of the add/drop period. If you need assistance, go to OneStop or send an email to firstname.lastname@example.org. If you are withdrawing completely from the semester, a $150.00 Withdrawal Fee or a percentage of the tuition charges may still be due based on the date you withdraw from the University.
What if I transfer to another school/university?
You will need to notify OneStop, in writing, that you are planning to leave the University. Any balance left on your student account will need to be paid in full before records will be released. Also indicate any change in address and/or phone number. If you are currently living on campus, you will also need to check out of your room and notify the Housing and Residence Life Office. They will then make any necessary adjustments to the charges you incurred for that semester.