Frequently Asked Questions
What is a student account?
A student account is a record of your costs to attend school. It is used to charge your student fees such as tuition, student government fees, room and board, and some approved miscellaneous fees. Your financial aid and any payments made will also be applied.
How can I obtain information regarding my student account balances?
There are two ways to get information regarding your student account:
- on-line through WaveNet.
- by contacting the Office of Student Accounts or OneStop in person, by phone or e-mail.
Be prepared to submit the following personal information in order to get a response: your Student ID Number or your User ID and Password (for WaveNet only)
What is Guest Access?
Please see the following information regarding Guest Access.
Where can I get info regarding my loan balances/fees?
- Call the Seaver College Office of Student Financial Assistance at (310)506-4301.
Where can I get info regarding other charges?
- Room and Board Charges- contact the Housing Office at (310) 506-7586.
- Health Charges- contact the Health Services Office at (310) 506-4316.
- Insurance Charges- contact Wells Fargo Insurance at (800) 853-5899.
- Parking Fines- contact Public Safety at (310) 506-4700.
- Library Fines- contact the Library at (310) 506-4786.
What address will my Statement of Account be mailed to?
The student account may be accessed through WaveNet. Guest access can be set up by the student so that a parent or friend may view the student account and make a payment.
What type of expenses/fees can be charged to my student account?
Generally, the tuition and student government fee. If you live on campus, the room & board will be added to your account. If you receive parking fines, library fines, and or health fees, they may also show on your student account.
What shall I do if my Statement of Account is wrong?
Contact the Office of Student Accounts immediately. We may need to adjust your account or contact another office for further assistance.
How can I request a refund?
Refund requests must be made by the student. Students may contact the Office of Student Accounts in person, by phone at (310) 506-8000 or using their Pepperdine e-mail account, send an e-mail to SeaverSA@pepperdine.edu.
As part of the refund process, the student's tuition charges, room/board charges, and financial aid will be verified before a refund is processed.
Refunds will be issued through direct deposit which means the funds will be sent directly to a bank account (determined by the student) once the refund is processed, provided the student has signed up online for eRefunds with their bank information. Students who do not sign up for eRefund will be issued a check that will be mailed to their campus box. Refund checks will be mailed within two weeks of the date it is posted on the student's account.
Refunds for the Fall and Spring terms will be processed starting the first day of the term for students enrolled in at least 12 units with a credit balance from financial aid. Any changes to the number of units enrolled after a refund has been processed may require the refund to be returned or repaid either partially or entirely based on the adjusted account balance due.
Refunds for the summer term will be processed after the add/drop period for the session once financial aid has approved the refund.
When do I get my Statement of Account? When are the payments due?
The online student account serves as the official student "bill". The account will be updated automatically with every charge or credit posted to the student account. The amount due will be available by viewing the student account online through WaveNet and will reflect the charges, credits, amounts due, and specific due dates for each. Students are responsible for viewing their student account online, for noting the account balances due, and for making the appropriate arrangements for payment to be made by the due date.
Notification emails are sent to the student's Pepperdine email address as follows:
- New Activity Notification Email: sent once a week (generally Monday nights) if there have been any new charges or payments made to the account since the prior week.
- Due Date Reminder Email: send out 5 days prior to a balance being due.
- Overdue Reminder Email: sent out 1 day after a due date when no payment was received on the account.
For the Fall 2016 semester, the first due date is September 6, 2016.
What are the late payment penalties?
Finance charges will accrue daily on any past due balances at a rate of .027%.
What happens if I am not able to pay?
Please contact the Office of Student Accounts to let us know what your situation is and we will try to work with you. This will not necessarily waive finance charges and registration/transcript requests may be placed on hold until your account is up to date. Accounts with past due balances after the term ends may be turned over to the Account Resolution Department.
What payment plans/options are available?
At the beginning of each Fall and Spring term the student must choose a payment option. If no option is chosen by the first day of the term, you will be assigned to the Simple Payment Option.
Payment options may be chosen by the student online (from Aug 15 to the first day of the term for Fall and from Dec 15 to the first day of the term for Spring) through WaveNet or by parents with guest access by emailing from the email address listed on your guest access, your choice of the Two or Three Payment Option along with your student's name and University issued ID number to: SeaverSA@pepperdine.edu.
Simple Payment: the entire amount for the semester is due on the first business day after the add/drop period. For the Fall 2016 semester, the due date is September 6, 2016.
Two Payment Option: Tuition + room/board charges, less any aid, are divided into two payments. A $25 service charge, per term, will be applied to your account and is due with the first payment. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first business day after the add/drop period. The second payment is due 30 calendar days after the first due date.
Three Payment Option : Tuition + room/board charges, less any aid, are divided into three payments. A $50 service charge, per term, will be applied to your account and is due with the first payment. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first business day after the add/drop period. The second payment is due 30 calendar days after the first due date and the third payment is due 60 calendar days after the first due date.
If your account had previously been with Account Resolution and is now paid off, you will be required to pay for each future term up front before being allowed to register for that term. If using financial aid to pay for the term, all paperwork must be completed and received by Pepperdine's Financial Assistance Office and any loans must be guaranteed before we will be able to count that aid toward the courses you plan to enroll in.
How can I pay from a country other than the US?
You may pay in cash (U.S. dollars), check or electronic check also known as an eCheck (through a U.S. bank in U.S. dollars) or you may choose to make a wire payment. Please contact the Office of Student Accounts at 310-506-8000 or firstname.lastname@example.org for the information necessary to make a wire payment.
How can I request an address/phone number change?
You may make the changes online through WaveNet.
What happens if I drop/add a class?
Most students should be able to add/drop online through the end of the add/drop period. If you need assistance, go to OneStop or send an email to email@example.com. If you are withdrawing completely from the semester, a $150.00 Withdrawal Fee or a percentage of the tuition charges may still be due based on the date you withdraw from the University.
What if I transfer to another school/university?
You will need to notify OneStop, in writing, that you are planning to leave the University. Any balance left on your student account will need to be paid in full before transcripts will be released. Also indicate any change in address and/or phone number. If you are currently living on campus, you will also need to check out of your room and notify the Housing Office. They will then make any necessary adjustments to the charges you incurred for that semester.