Student Accounts
Frequently Asked Questions
- What is a student account?
- How can I obtain information regarding my student account balances?
- What is Guest Access?
- Where can I get info regarding my loan balances/fees?
- Where can I get info regarding other charges?
- What address will my Statement of Account be mailed to?
- What type of expenses/fees can be charged to my student account?
- What shall I do if my Statement of Account is wrong?
- How can I request a refund?
- When do I get my Statement of Account? When are the payments due?
- What are the late payment penalties?
- What happens if I am not able to pay?
- What payment plans/options are available?
- How can I pay from a country other than the US?
- How can I request an address/phone number change?
- What happens if I drop/add a class?
- What if I transfer to another school/university?
Student Account Basics
1. What is a student account?
A student account is a record of your costs to attend school. It is used to charge your student fees such as tuition, student government fees, room and board, and some approved miscellaneous fees. Your financial aid and any payments made will also be applied.
Getting Information
2. How can I obtain information regarding my student account balances?
There are two ways to get information regarding your student account:
Be prepared to submit the following personal information in order to get a response: your Student ID Number or your User ID and Password (for WaveNet only)
3. What is Guest Access?
Please see the following information regarding Guest Access.
4. Where can I get info regarding my loan balances/fees?
5. Where can I get info regarding other charges?
- Room and Board Charges- contact the Housing Office at (310) 506-7586.
- Health Charges- contact the Health Services Office at (310) 506-4316.
- Insurance Charges- contact Wells Fargo Insurance at (800) 853-5899.
- Parking Fines- contact Public Safety at (310) 506-4700.
- Library Fines- contact the Library at (310) 506-4786.
Billing
6. How do I access my student account?
The student account may be accessed through WaveNet. Guest access can be set up by the student so that a parent or friend may view the student account and make a payment.
7. What type of expenses/fees can be charged to my student account?
Generally, tuition and student government fees. If you live on campus, the room & board will be added to your account. If you receive parking fines, library fines, and or health fees, they may also show on your student account.
8. What shall I do if my account balance appears to be wrong?
Contact the Office of Student Accounts immediately. We may need to adjust your account or contact another office for further assistance.
Refunding
9. How can I request a refund?
Refund requests must be made by the student. Students may contact the Office of Student Accounts in person, by phone at (310) 506-8000 or using their Pepperdine e-mail account, send an e-mail to SeaverSA@pepperdine.edu.
As part of the refund process, the student's tuition charges, room/board charges, and financial aid will be verified before a refund is processed.
Refunds will be issued through direct deposit which means the funds will be sent directly to a bank account (determined by the student) once the refund is processed. Students will be required to sign up online for eRefunds with their bank information. Students who do not sign up for eRefunds will be issued a check that will be mailed to their campus box. Refund checks will be mailed within two weeks of the date it is posted on the student's account.
Refunds will not be processed until after the add/drop period for the term. Therefore, no refunds will be issued prior to the start of the semester. A refund also cannot be processed until there is an ending credit balance on the student account.
Due Dates
10. When do I get a bill? When are the payments due?
The online student account serves as the official student "bill". The account will be updated automatically with every charge or credit posted to the student account. The amount due will be available by viewing the student account online through WaveNet and will reflect the charges, credits, amounts due, and specific due dates for each. Students are responsible for viewing their student account online, for noting the account balances due, and for making the appropriate arrangements for payment to be made by the due date.
For the Fall 2009 semester, the first due date is September 8, 2009.
For the Spring 2010 semester, the first due date is January 19, 2010.
11. What are the late payment penalties?
Finance charges will accrue daily on any past due balances at a rate of .027%.
12. What happens if I am not able to pay?
Please contact the Office of Student Accounts to let us know what your situation is and we will try to work with you. This will not necessarily waive your finance charges. Your registration/transcript requests may be placed on hold until your account is up to date. Accounts with past due balances after the term ends may be turned over to the Account Resolution Department.
Payment Options
13. What payment plans/options are available?
Simple Payment: the entire amount for the semester is due on the first business day after the add/drop period. For the Fall 2009 semester, the due date is September 8, 2009.
Two Payment Option: Tuition + room/board charges, less any aid, are divided into two payments. A $25 service charge, per term, will be applied to your account and is due with the first payment. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first business day after the add/drop period. The second payment is due 30 calendar days after the first due date. For the Fall 2009 semester, the due dates are September 8, 2009 and October 9, 2009.
Three Payment Option : Tuition + room/board charges, less any aid, are divided into three payments. A $50 service charge, per term, will be applied to your account and is due with the first payment. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first business day after the add/drop period. The second payment is due 30 calendar days after the first due date and the third payment is due 60 calendar days after the first due date. For the Fall 2009 semester, the due dates are September 8, 2009, October 9, 2009, and November 8, 2009.
If your account had previously been with Account Resolution and is now paid off, you will be required to pay for each future term up front before being allowed to register for that term. If using financial aid to pay for the term, all paperwork must be completed and received by Pepperdine's Financial Assistance Office and any loans must be guaranteed before we will be able to count that aid toward the courses you plan to enroll in.
14. How can I pay from a country other than the US?
You may make a payment with a credit card (MasterCard, American Express, Diner's Club and Discover) with CashNet SmartPay through WaveNet. Note: CashNet does charge a non-refundable 2.75% service charge on the amount of the transaction. You may also choose to make a wire payment. Please contact the Office of Student Accounts at 310-506-8000 or seaversa@pepperdine.edu for the information necessary to make a wire payment.
Changes to Student Situation
15. How can I request an address/phone number change?
You may make the changes online through WaveNet.
16. What happens if I drop/add a class?
Most students should be able to add/drop online through the end of the add/drop period. If you need assistance, go to OneStop or send an email to onestop@pepperdine.edu. If you are withdrawing completely from the semester, a $150.00 Withdraw Fee or a percentage of the tuition charges may still be due based on the date you withdraw from the University.
17. What if I transfer to another school/university?
You will need to notify OneStop, in writing, that you are planning to leave the University. Any balance left on your student account will need to be paid in full before transcripts will be released. Also indicate any change in address and/or phone number. If you are currently living on campus, you will also need to check out of your room and notify the Housing Office. They will then make any necessary adjustments to the charges you incurred for that semester.
